We stayed here for 5 nights to be able to acclimatise to the weather in Panama. We got a room with windows to the floor, which gives a nice touch for the view over the city. The room is ok, spacious, but worn out. Specially the bathroom is in need of a make-over. The beds were mixed, one had a good mattress the other a soft one with a dent in it. Wifi worked very well. Very friendly staff. My main reason for 3 starts is that this hotel advertises itself as adhering to Planet 21, (link to Accor Planet 21 site removed  ) meaning amongst others that they are reducing food waste. Well, have a look at the pictures here and you'll see that a small portion of jelly is in a plastic cup, the abricot jam is in plastic, the butter is in plastic, and the youghurt as well. The third picture shows you the waste after having had breakfast... I know I have a sweet tooth ;) So, not really planet 21...

1) First 3 nights, pool was closed for renovation. Reception said ”No pool available”. Only this, I thought, the pool was completely closed. On the forth day, I saw, guests were swimming. I asked the reception. ”Yes, you can swim”. Why the reception could not inform us only 3 days closed? 2) No towel after cleaning. Also first 3 nights. I thought that the clean team forgot to leave it, but it was not forgetting, but not ready. Towels were delivered around 19:00 first 3 nights. I called the reception every night and they said ”We inform the responsible staff” and waited for hours. Why reception didn't answer ”Towels will be delivered around 19:00 today” or advised us for delay delivering in advance? Then I didn't have to call the reception every day. Anyway, I had to wait to take shower till 19:00. Outside was 30degrees, and I wanted to take a shower immediately. 3) Weak WIFI. WIFI at Reception was with 96 Mbps, however, room at the door was 14 Mbps and at bed, no signal anymore. At desk also 2 Mbps or no signal. It's impossible to watch streaming like Netflix or web meeting. Also no smart TV. 4) My room card key was invalided every day. I had to go to the reception after back to the hotel (Elevator works with valid room card key). If no guests are at the reception, it takes soon, but one day, big group was there, and I had to wait more than 10min or more. I had a take away food, and it was no more warm when I was back to the room. 5) They asked me an advance payment even flex rate booking. They need cash? 6) No refrigerator in a room.

I had an amazing stay at Decapolis Hotel. Rooms are spacious very cleand and organized. The whole staff is very kind, friendly and always with a big smile. Front desk people were very helpfull with all my enquiries and tourist information... the restaurant menu is good with very afordable prices. Definitely i will coming back.

Excellent choice in Panama City, the rooms are perfect, neighbourhood is great with endless number of restaurants. Continental breakfast is amazing. We stayed here for 10 days, however 1 single issue did confuse & upset us: Here was the scenario explained to them: - 10 nights of stay - guest A&B stayed for the first 6 days. - guest A alone 7th day - guest A&C the last 3 nights. Told them upfront that 1 guest leaves & another will join later. They charged $27.5/day, admin fee to change a guest name!? This was after suggesting that we cancel with Trip.com & rebook again with the correct names. We told them it doesn’t make sense to do that & it was disappointing that they couldn’t offer any solution to a customer who just gave them 10 days of business & being a Riu Class member loyal to this chain.

Good rooms and a nice little dipping pool on the roof. Close to the metro with good access to the old town and the airport (much much cheaper than a taxi). We didn’t eat here as there are so many good eating places in the area.

To start it off right I didn’t think my trip included free breakfast until I arrived and the lady at front desk told me! I was excited about the free food. I loved everything about the hotel and the food was on point and the hotel is very clean. The only thing that worried me is the was the quietness where my room was, it made us overthink a little but that didn’t stop anything we still enjoyed it. I loved all the amenities and the staff was very nice. I would definitely book again if I visit again

Our stay at the Residence Inn in Panama City superseded our expectations and climbed to the top of our list of favourite hotel experiences. This year, we planned our first annual Girls' Trip to Panama. Three friends. 7 days and 6 nights. 1 hotel. Let's just say that the ”maths was mathsing”. Thankfully, as our accommodation and comfort were paramount to a fun and memorable trip.  Residence Inn Panama City delivered high-quality customer service from the moment I booked a taxi to transfer us from the airport to the hotel. On the way, the driver, Mr. Clarke with an E! (inside joke) gave us a mini tour and entertained us with local historical facts. When we checked in, we met Yani at the front desk, whose professional, courteous, and helpful demeanour made us feel welcome. During our trip, Yani actively sought our feedback on the service from the food to our room. She listened and provided thoughtful explanations as well as actioned our recommendations where practical.  On another occasion, she helped us make an appointment and find a healthcare provider for a medical emergency. We were astounded by her empathy and sincerity. As a brand ambassador for the Residence Inn, she exemplified the values and ideals of customer service espoused by Marriott. Also, I take this opportunity to recognise there were other Associates, who provided support as needed.  The hotel's central location was another plus for us. There were several nearby restaurants and groceries within walking distance.  In terms of recommendations, we suggest adding dishes to enhance the variety at breakfast, especially for persons who stay longer. We suggest that the meal options for dinner are more appetising and aesthetically pleasing. Food is our love language! Otherwise, we had an enjoyable time and plan to stay at the Residence Inn whenever we visit Panama. Thank you for enabling us to have a memorable Girls' vacay!

Really good hotel in the middle of what it looks like Chinatown, a lot of restaurants and good places around, nice pool and breakfast was pretty good too. You get the city experience without it being too loud, you can get some traffic since it is in the middle of everything.

My friend and I stayed here for 3 nights in December and we booked our rooms using booking.com. As a travel agent I know that direct bookings are always better but the rate found on booking.com was much better. When we got there, the reception staff (Clarence I believe his name was) did not want to honor our room, stating that even though there was no way our room description said ”bay view” because those rooms arent offered on booking. com so I pulled up my reservation and showed him exactly what the description of the room we paid for was, a Sea view. He was very argumentative and his lack of professionalism was even noticeable on the way he dressed. I really didnt even think he was the receptionist, I though he was maybe doing some repair or something behind the desk. After a few minutes back and forth, we finally got our sea view room which to my surprise it was very clean and spacious. The decor was nice and modern, it looks like they invested money on updating the rooms and hallways but the hotel itself needs a lot of work. This hotel was built in the 60s and it shows! the a/c units look rusty and moldy on the outside, the restaurant decor looks so old and the pool deck, although nice, it could use a little TLC. Overall it was an ok stay, I wouldnt stay there again despite its good location.

Шикарный вид из окна,прекрасный завтрак